on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. QuickStart, set up and connections. I trust the bill will be cancelled when the kit. Joining in. We would like to show you a description here but the site won’t allow us. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. If you don't pay that bill then it's just like any other bill from any other company. I have had some months ago left VM and asked for the kit to return my broadband equipment. Speedon 22-02-2023 16:03. . FAQs about return kits. Any returns emails are automated and will contain any equipment that you have registered to. Available with M50 broadband or faster. Virgin Phone Switchover. My Virgin Media App. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. We would like to show you a description here but the site won’t allow us. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. Upgrading V6 boxes to 360. Although this question has appeared before the answers vary and I need definitive advice. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. We would like to show you a description here but the site won’t allow us. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Excludes broadband faults and broadband network outages. Enjoy this video!Thank you for watching! Please. Returning. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Follow the instructions on screen to finish your setup. Within that letter or email, we’ll also include information about any other changes we’re. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. Thank you both for your input and trying to help. 1. Go to solution. We would like to show you a description here but the site won’t allow us. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. However, despite my attempt to request for the return kit to be deli. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Within that letter or email, we’ll also include information about any other changes we’re. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. services. We would like to show you a description here but the site won’t allow us. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Then today i get an email asking to return it, well thats a bit hard now. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. . They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. |. Don’t plug the power cable into a plug socket yet. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. Please look out for the purple envelope in the top right of your scre. If you're leaving Virgin Media, it will send you a postal. Help with a refund for a bereaved account. Up to 3 WiFi Pods if needed. on 28-11-2022 15:15. That has been confirmed and was going to arrive in 3 working days. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. I terminated my Virgin Media service a few weeks ago. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. You can also email [email protected] would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. 34 and that this would be taken by direct debit. the enevolope they send is free. This promotion means you won’t pay the usual setup fee of £35. Hi Virgin I am returning equipment and I have to put the silver cap. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. SpeedWe would like to show you a description here but the site won’t allow us. on 01-03-2023 08:38. 7K subscribers in the VirginMedia community. John-----I do not work for VM. Virgin Media services are only available in eligible Virgin Media network areas. If you possess a Virgin Media TV. Get the Hub ready by connecting the wires. 2 hours ago. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). My sister left Virgin Media in January 2023. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. c. Tip Set up all of your kit within 12. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Manage Your Account. My Virgin Media app: Requires compatible Android 7. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. The Stream remote. I am going to send you a private message. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. Home Phone. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. r. We would like to show you a description here but the site won’t allow us. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. Hi, Just recently upgraded from Tivo 500GB box to TV360. 0 Kudos Reply. It’s because the reconnection team says the request cannot be processe. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. . Virgin Media; My Virgin Media; Shop; Help;. 2. You can get in touch with the team on 0800 952 2302. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. You’ll then be able to use your same old phone to make. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. Sami93. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Once we cancel we got a letter asking us to. 5 months ago I was upgraded from Hub 3 to 5. Update: Steve the virgin media guy came today and took the router. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. @Hannahman wrote:. they have not sent me a package to return the old kit in. I'm a moderator/staff could pick this up and follow up, that would be great. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. 2. Browse Virgin Media Virgin Media Community. So VM gave me another call today, seems like another person from retentions. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. Stream from Virgin Media. This includes: The Stream box. Returning a Stream Box. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. O2 shop or local council recycle yard. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Hi, Apparently I'm only being sent a box to return my router. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Changes to Virgin Media prices 2023. Nobody welcomes a price increase, and we get that. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Options. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. Networking and WiFi. hi. Alternatively, visit virg. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Account - Cable. It has been very poorly attached and has caused damage. Hi Yicheng, Thanks for coming back to me on this one. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Your experience matters. 2 Kudos. . Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Up to 3 WiFi Pods if needed. That’s because while you're with us, you rent your kit, rather than own it. . You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). In the event you change service or close your account, it's important that you return any equipment to us. . We would like to show you a description here but the site won’t allow us. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Changes to Virgin Media prices 2023. In addition i also emailed EquipmentReturns@virginmedia. Virgin collected my equipment early last year. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. I left Virgin months ago and have arranged for my equipment to be collected. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Posted in Managing Your Account - Cable. isn't big enough to take th. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. 2. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Phone. It appears that returning kit is. Home Phone. So thats what i did. Options. Thank you for reaching out to us here on the Community. Been given my leaving date as 17th March. Most QuickStart kits have just 6 cables, connectors and powerlines to. When can I - 5311065. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. You can, if you prefer, print your. Am a little weary that if we recycle the kit that we might get billed for not returning it. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. by eddie778 • Just joined. uk with required details but have. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. in the box it gives you a returns label to post the old kit back. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Options. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. That is 56 minutes notice of a possible pick up. If you want a hand understanding our services, or how to do certain tasks, you’ve come. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. They said it should be 30 days to return so basically I have the entire month of Feb. in the box it gives. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Forum; Apps. All VM Shops in London have been closed (I wrongly thought i coul. If we need to send you some new equipment or book an engineer. Account - Mobile. Could you give le and orientation?. We would like to show you a description here but the site won’t allow us. Account - Cable. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Make sure to take our kit with you when you move. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Virgin Media Kit Collection. 3 weeks ago. We would like to show you a description here but the site won’t allow us. Connect the Hub’s power cable with the blue tab. Step 4. After canceling your service, you need to return the Virgin media kit. . A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. 6. 2. Y’all are right to be suspicious though!Scroll down and click on create new label. In December, VM offered to upgrade to Hub 5, and I accepted it. Entertain me;. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Many thanks - 534135327. Control your services . Control your services . I have not received the return kit I was promised in order to return VM equipment. Networking and WiFi. Go to solution. SpeedWe would like to show you a description here but the site won’t allow us. . I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. A power adaptor to plug into the Stream box and a power socket at the wall. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. I guess the first lady I talked to misinterpreted it. the left and right are not communicating. Virgin Media want their box back - i dont have it. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Plug the cables into the Hub. Alternatively, contact CollectPlus for help sending your package. I can't see how to organise a collection from their website and the Post Office won't take it. Security matters. Please follow this link to create a new pre-paid label to return it to us. phil55. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. Now, the kit arrived but I have no subscription. Stay safe online. End day it's virgin media's equipment. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Keep getting emails from virgin asking me to return old kit. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Fibre to the home - not actually me, btw. Account - Cable. 2 July 2015 at 2:05PM in Phones & TV. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. For full instructions on how to return any of our kit, please see here and all instructions should be available there. Available with M50 broadband or faster. If we decide to do this, we'll let you know. Then I for some reason go. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. I would like to take a look on your behalf. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. Returning hub 4. . Security matters. I have left virgin and been contacted to return my kit. Check the top-right corner of our forum and you. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Virgin has published guidance here . Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. . Frazerdog123. I've been asked to return my previous Stream box after cancelling then reactivating the service. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. Remember. You can find loads of helpful information on. The impossible task of fitting Virgin Media kit in the returns box . My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. 3) Possibly illegal - as you are selling something you know is not yours to sell. My Virgin Media App. Options. So just wanted this on record. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. couldn't see where best to post this. After that it is up to VM and its contractors to ensure the kit is returned. Options. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. . Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Switched. Keep a hold of your receipt as this will have your tracking number on it to track your return online. Return Old Kit - Virgin Media Community - 5285247. My Virgin Media. totally mixed up text, email and the human operators - don't understand the English language. So I left Virgin about a month ago after too many years. Only kit that supports HDCP 2. Manage Your Account. Phone. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. In your Stream kit you’ll find everything you need to get the Stream box up and running. In. jpeg1. how to return your old kit. We would like to show you a description here but the site won’t allow us. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. We would like to show you a description here but the site won’t allow us. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. They told me I needed to return the equipment or I would have to pay a fine. so trying to explain anything to a human is. We would like to show you a description here but the site won’t allow us. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. . We would like to show you a description here but the site won’t allow us. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Account - Mobile. I am putting a complaint in with ofcom along with all the evidence I have. . Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Options. Forum Team 10 Views Message 2 of 2 Flag for a. v6. You can find loads of helpful information on the Virgin Media support site. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. We would like to show you a description here but the site won’t allow us. Step by step guide to installing your Virgin Media broadband and Hub 3. This model should not be allowed, or at least there should be a way to connect to a VM. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. . Forum; Apps. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. If you cancel your service, you will need to return your kit to Virgin Media. Back a step. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Back a step. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Tuning in. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Hello. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. QuickStart, set up and connections. You’ll then be able to use your same old phone to make. 3. Today I have received an email and a text message regarding the return of my equipment and that. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Networking and WiFi. Mobile. how to return your old kit. We would like to return it but we didn't a return box and now we are unsure what to do with it. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. Quickstart is the quickest and easiest way to setup our services. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. . Also you might struggle TV wise. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Returning kit. Kit return 5 hours ago Have waited in all. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Just take it to a recycling centre, find your nearest. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. You need to post the equipment back to Virgin Media. If you need any help, please don't hesitate to let us know. . Normally, we ask you to return your kit. My Virgin Media App. We would like to show you a description here but the site won’t allow us. SIM toolkit - Virgin Media Community - 5245119. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. Here you’ll find all the help you need for Virgin Media related problems and issues. Typically, extenders are linked through a wired port using an Ethernet cable. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Browse Virgin Media Virgin Media Community. Please, expect a private message from me here shortly, so I can have a further look and help out. In your Stream kit you’ll find everything you need to get the Stream box up and running. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3.